Keeping APS Connected: a Conversation with our IT Manager

At APS – Advanced Printing Systems, technology is at the heart of every department. From engineering and production, to finance, sales, customer service, and administration, reliable IT systems help teams work efficiently, securely, and without interruption.

We spoke with Petya Todorova, IT Manager, about the role of the IT Department, the importance of keeping business operations running smoothly, and how technology helps every team at APS perform at its best.

Ultimately, our success is measured by helping others succeed.
Petya Todorova

A Department Powering the Entire Business

As IT Manager, Petya leads the team responsible for ensuring that APS’s technology infrastructure supports every aspect of the company. From maintaining business-critical systems to protecting company data, and supporting employees with the tools they need, the department works behind the scenes to keep operations running efficiently.

“My role is to ensure that technology supports every aspect of our business, from engineering and production, to sales, customer service, and administration.”

The IT Department’s mission goes beyond solving technical issues. By providing a stable, secure, and efficient IT environment, the team enables colleagues across APS to focus on their own work with confidence.

“Our goal is not simply to solve technical issues. We help the business become more efficient, protect company data, and ensure that employees have the tools they need to perform their jobs effectively.”

Keeping Business Moving without Interruption

In a manufacturing environment, reliability is essential. Every minute of downtime can impact production, making the IT Department a critical partner for every area of the business.

One of the department’s most significant projects this year has been preparing APS for Bulgaria’s transition to the Euro. This company-wide initiative affects multiple business systems, including ERP, Finance, and HR applications, requiring careful coordination across departments.

“One of our biggest projects this year has been preparing APS for Bulgaria’s transition to the Euro.”

The challenge was not only implementing the necessary software updates, but doing so while ensuring that everyday operations continued without disruption.

“Our biggest challenge has been implementing all the necessary software changes without disrupting business operations, or creating additional stress for our colleagues.”

Through detailed planning, extensive testing, and close collaboration with internal teams and external partners, the project has progressed smoothly, while maintaining business continuity.

Technology Supporting Business Transformation

For Petya, projects like the Euro transition demonstrate how IT contributes far beyond technology itself. By combining technical expertise with careful planning and strong communication, the department helps APS adapt to important business changes with confidence.

“Through careful planning, thorough testing, and close collaboration with both our internal teams and external vendors, we have been able to keep the business running smoothly, while preparing for this important transition.”

The project reflects the IT team’s practical and people-focused approach: delivering solutions that support employees, while helping the business evolve.

“This project is a great example of how IT can support business transformation in a practical, reliable, and people-focused way.”

Success through Collaboration

Although technology plays a central role in the department’s work, Petya believes that people remain the key to success.

The IT team values collaboration, continuous learning, and the different strengths each team member brings to solving complex challenges.

“What I value most is our team spirit, and our commitment to continuous improvement.”

As technology continues to evolve, new tools, such as Artificial Intelligence, are becoming valuable assets, that complement the team’s expertise, and help improve efficiency.

“Technology is evolving rapidly, and AI becoming an increasingly valuable tool for all of us. Rather than replacing collaboration, I see it as another member of the team, that helps us work more efficiently, and make better decisions.”

Close cooperation with colleagues across APS is equally important. By understanding the needs of each department, the IT team can develop solutions that genuinely support the business.

“By working closely together, we gain a better understanding of their needs and develop solutions that truly support the business.”

The IT Department You Don’t Notice

One of the unique aspects of IT is that its greatest success often goes unnoticed.

When systems operate reliably, employees can simply focus on their work, without thinking about the technology supporting them.

“Our success is measured by how invisible we are. As we often say in IT, when you don’t notice IT, everything is working as it should, allowing everyone to focus on their own work.”

This philosophy reflects the department’s commitment to delivering dependable services that quietly enable the success of every APS team.

Finding Pride in Supporting Innovation

For Petya, one of the most rewarding aspects of working at APS is seeing how technology contributes to the company’s global success.

By supporting innovation, and ensuring that every department can work efficiently and securely, the IT team helps create the conditions for high-quality manufacturing and continuous improvement.

“I am proud that technology at APS enables innovation, and supports the production of high-quality products used around the world.”

Although much of the department’s work happens behind the scenes, its impact reaches every corner of the business.

“Although IT often works behind the scenes, our work helps every department operate more efficiently, securely, and confidently.”

In Practice: Technology that Empowers Every Team

Technology is an essential part of everything APS does, and the IT Department ensures that employees have the reliable systems and secure digital environment they need to perform at their best.

From maintaining business-critical infrastructure and protecting company data, to supporting major business transformations, the team works closely with every department, to provide solutions that enable efficiency, collaboration, and innovation.

By combining technical expertise with a strong service mindset, the IT Department helps create the foundation that allows APS to continue delivering reliable thermal printing solutions to customers around the world.

Building the Future of APS through Technology

Behind every successful APS operation is a reliable technology infrastructure that keeps people connected, information secure, and business moving forward.

Through expertise, collaboration, and a commitment to continuous improvement, the IT Department helps ensure that APS is ready for the challenges of today, while building the technologies that will support the company tomorrow.