Driving Operational Excellence: a Conversation with our Plant Operations Manager

Leading Manufacturing Operations with a Shared Vision

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As Plant Operations Manager, Majed oversees APS Bulgaria’s manufacturing operations, working closely with production teams and the departments supporting the factory’s performance. His role is to align different functions around common objectives, and ensure that every area contributes to the company’s overall success.

His responsibilities include coordinating Production, Plastic Manufacturing, the Laboratory, Supply Chain, Production Planning, Logistics, Warehouse, Project Management, and Engineering activities.

Together, these teams focus on achieving APS’s key objectives: delivering customer satisfaction, maintaining high quality standards, improving operational efficiency, reducing costs through continuous improvement, and keeping employees engaged and motivated.

“Our role is to ensure every department achieves its objectives, so that, together, we reach APS’s overall goals.”

Beyond daily operations, Majed focuses on creating strong collaboration between departments, ensuring that challenges are addressed quickly, and that everyone works toward the same priorities.

Managing Complex Projects through Collaboration

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Leading a manufacturing site means balancing customer expectations, operational challenges, demanding timelines, and continuous improvement initiatives. Over the past year, APS Bulgaria has successfully completed several major projects that strengthened the site’s manufacturing capabilities.

Among the key achievements were the expansion of production capacity, the transfer of several plastic part manufacturing processes in-house for key customers, and the launch of APS’s own SMT production, allowing the company to manufacture the PCBAs used in its final products.

“Delivering complex projects successfully requires careful planning and strong collaboration across the entire organization.”

These achievements required close coordination between different functions, ensuring that every department contributed its expertise and support throughout each project.

Planning Every Step for Success

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One of the biggest challenges during these projects was completing all the required validation activities while working within demanding schedules, and meeting customer expectations.

To achieve this, Majed and the teams involved created detailed project plans, coordinated activities closely with customers and internal departments, negotiated the best possible conditions for all parties, and carefully monitored progress at every stage.

“Careful planning, close coordination, and continuous communication allowed us to keep every project moving forward.”

The result was the successful launch of new in-house manufacturing capabilities, strengthening APS Bulgaria’s flexibility, improving production efficiency, and supporting the company’s continued growth.

“Successfully completing these projects strengthened our manufacturing capabilities, and created new opportunities for future growth.”

Success built on Trust and Teamwork

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For Majed, operational excellence starts with people and collaboration. What he values most is the trust, transparency, and supportive attitude shared across APS Bulgaria.

Different departments work together toward common objectives, with everyone ready to support colleagues whenever challenges arise. This mindset creates a strong sense of ownership, and allows APS to find solutions quickly and effectively.

“There is no room for saying “This is not my job”. Everyone works together to achieve our common goals.”

This collaborative culture is one of the key strengths that allows APS Bulgaria to continuously improve, while maintaining high standards of quality and reliability.

Proud of What We Achieve Together

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What makes Majed most proud is seeing people across APS Bulgaria come together to overcome challenges, and achieve ambitious goals.

For him, the company’s greatest strength lies in its collaborative spirit: different functions combining their expertise, supporting each other, and working as one organization.

“Working together with trust and open communication allows us to overcome every challenge we face.”

In Practice: Driving Manufacturing Excellence

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At APS Bulgaria, operational excellence comes from the ability to connect people, processes, and expertise. By coordinating production activities, supporting functions, and improvement initiatives, Majed and the teams across the plant ensure that manufacturing remains efficient, flexible, and customer-focused.

From optimizing processes and managing complex projects, to supporting supply chain activities and strengthening production capabilities, every function contributes to delivering reliable products, and creating long-term value for customers.

Building the Future of APS

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Behind every APS product is a manufacturing site built on expertise, collaboration, and continuous improvement. Through strong coordination between departments, disciplined processes, and a commitment to operational excellence, APS Bulgaria continues to strengthen its role within the global APS network.

By bringing together skilled people, modern equipment, and a culture of teamwork, the Botevgrad facility continues to deliver reliable, high-quality thermal printing solutions to customers around the world.